Legal

Terms of Service

Last Updated: March 3, 2026

These Terms of Service (“Terms”) govern your access to and use of the Haven platform and related services operated by Simonn Inc., a Wyoming corporation (“Haven,” “we,” “our,” or “us”).

By accessing or using the Haven platform, website, or services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use Haven.

By creating an account, you represent and warrant that:

  • You are at least 18 years old
  • The information you provide is accurate
  • You have the authority to enter into these Terms on behalf of your organization if applicable

2. The Haven Platform

Haven provides a software platform that connects brands (“Brands”) and creators (“Creators”) to collaborate on marketing campaigns.

Platform features may include:

  • Creator discovery and matching
  • Campaign management tools
  • AI-powered marketing insights
  • Payment facilitation between Brands and Creators

Haven acts solely as a technology platform and intermediary.

Haven does not control, supervise, or direct campaigns conducted between users.

3. Marketplace Role

Haven provides tools that allow Brands and Creators to connect and collaborate.

Haven is not a party to agreements between Brands and Creators and does not act as an agent, employer, or partner of any user.

Any agreement, campaign, or transaction between users is solely between those users.

Users are responsible for evaluating the suitability and legality of any collaborations conducted through the platform.

4. AI Tools

Haven may provide AI-powered tools that analyze marketing trends, creator profiles, and campaign data.

These tools provide recommendations and insights only.

Haven does not guarantee campaign performance, engagement levels, conversions, or business outcomes resulting from the use of the platform or its AI tools.

5. Accounts

Users are responsible for:

  • Maintaining the confidentiality of account credentials
  • All activity occurring under their account
  • Ensuring their use of the platform complies with applicable laws

Haven reserves the right to suspend or terminate accounts that violate these Terms.

6. Payments

Haven facilitates payments between Brands and Creators.

Payment processing may be handled by third-party payment providers, including Stripe and financial institutions used for ACH transfers.

By using Haven’s payment features, users agree to the applicable payment processor’s terms.

Haven does not store payment card or bank account information.

7. Campaign Workflow

Typical campaign workflow may include:

  • A Brand creates a campaign through the platform
  • Creators receive campaign opportunities
  • Creators accept campaign invitations
  • Brands are charged once creators accept a campaign
  • Creators submit campaign content
  • Brands review and approve submitted content
  • Creator payments are issued following content approval

Brands are responsible for reviewing content in a timely manner.

8. Disputes

Brands must report disputes regarding campaign content or delivery within 7 days of content delivery.

Haven may assist in facilitating communication between users but does not guarantee resolution of disputes.

9. Content Ownership

Creators retain ownership of the content they produce.

Brands receive a license to use creator content for campaign purposes, subject to the agreed campaign terms.

Additional usage rights may require separate agreement.

10. User Responsibilities

Users agree not to:

  • Provide false or misleading information
  • Engage in fraudulent activity
  • Violate intellectual property rights
  • Conduct unlawful marketing campaigns
  • Misrepresent follower counts, audience engagement, or marketing results
  • Violate advertising or endorsement laws

Creators are responsible for complying with advertising disclosure laws, including applicable influencer disclosure regulations.

Brands are responsible for ensuring campaigns comply with applicable marketing and advertising laws.

11. Platform Moderation

Haven reserves the right to:

  • Remove content
  • Suspend accounts
  • Cancel campaigns

If activity on the platform violates these Terms or applicable law.

12. Platform Availability

Haven provides its services “as is” and “as available.”

We do not guarantee:

  • Uninterrupted platform access
  • Error-free operation
  • Marketing success or campaign performance

13. Limitation of Liability

To the maximum extent permitted by law, Haven shall not be liable for:

  • Campaign performance outcomes
  • Marketing effectiveness or return on investment
  • Actions of Brands or Creators
  • Indirect, incidental, or consequential damages
  • Loss of profits or revenue

Haven shall not be liable for the content, conduct, or activities of users, whether occurring online or offline.

14. Indemnification

Users agree to indemnify and hold harmless Haven and its officers, employees, and affiliates from claims arising out of:

  • Their use of the platform
  • Their violation of these Terms
  • Campaigns or content they create or participate in

15. Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration.

Users waive the right to participate in class-action lawsuits.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

17. Enterprise Agreements

If a user enters into a separate Master Services Agreement (MSA) or other written agreement with Haven, that agreement will control in the event of a conflict with these Terms.

18. Changes to These Terms

Haven may update these Terms periodically.

Continued use of the platform constitutes acceptance of any updates.

19. Contact

For questions regarding these Terms:

rachel@havenhq.ai